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Ugly Singaporean (My Job)... Part 3
Bitched on: Monday, May 01, 2006
Time: 5/01/2006 01:13:00 AM
Been a while since my last blog, ay? Time: 5/01/2006 01:13:00 AM
Well, I have (now, had) been busy.
With a new job.
As a customer service officer.
I can't really say where.
No, its not classified information.
Just that the place is so notorious.
With really 'bad service'.
Its not my fault or any of my (ex) colleague's.
It is just because of the circumstances.
In a nutshell, I work(ed) at this distributing company cum service repair centre for this particular phone and other electronic devices.
Everything would have been swell if we could repair the stupid phones.
Why?
Well, we ran out of parts (speakers, motherboards, main boards, cables, hinges, LCD panels, you name it, we ran out of it.)
And also making it worst our one and only technician took a long (but deserving) break for a week.
I haven't really explained my job scope, have I?
Well, I don't wanna mince my words when I say that my job is to get fucked by upset customers.
We are like the front line of a troop of soldiers (in this case, the company), the first few to be killed and maimed by the enemies.
Man, woman, local, foreigner, asian, white, young or old.
We get fucked by all of them.
The title of my blog shouldn't have been Ugly Singaporean. Instead it should have been Ugly Rich Babies.
Cause I say that the particular phone does not come cheap.
At over a thousand bucks a piece, anyone could make the same mistake of overestimating the durability and 'life expectancy' of the God damn phone.
So I assume that these people are either too rich or too plain stupid to have purchased this piece of shit.
And this stupid rich folks are the main reason why I quit (YES, I quit after only a week!).
Its like every single day, I am just buttering or vaseline-ing my arsehole before I go to work for them to screw me.
They throw tantrums like raising their voice and banging the table.
Demanding to see my manager or threatening to sue the company.
Like this bitch (totally bitchy banana ie. yellow on the outside, white in the inside, complete with faux American accent).
I thought she was this sweet lady but it turned out she was the she-devil. Demanding this and that.
She apologised later (though I felt it was not so genuine). But who cares.
Apology not accepted, Bitch!
You were a horribly ugly person (not on the outside but in the inside, and that is just as bad...). I could tell you are rich and articulate but you lack class...
Latest Update: Turns out she is a model for some bank...
They want things to go their way and jump queues to have their phones fixed first.
Some simply ask for a refund (like what the heck? We are only the distributing company not the damn manufacturing or retailing company).
Some even make things personal and insult myself and my colleagues.
There was once a Korean or Jap guy who blatantly told me to my face that I was a liar (I had no recollection of lying to that old prune). Go learn English first before talking to me please, I am sure you misunderstood what I had told you earlier.
Some simply refuse to leave even after having explained to them that we couldn't fix their phones (no stock of the components that needed to be replaced).
My technician likened these stupid customers who demand their phones be fixed now (without the stock for the components) to operated patients on the surgery table without the donated organs.
Like this guy who I felt was like a leech. I explained to him over and over again but still he refused to leave, asking us for a replacement phone!
Either he was deaf or just retardedly stupid, he actually insisted again and again for a replacement phone when we have repeatedly told him was not our policy.
In my mind, I was imagining myself smashing his stupid head in with one of the chairs in the room!
I understand that these customers are upset having paid thousands for the phone and then realising the phones get broken but they can't get the phones to be fixed ASAP. And I understand that they want a replacement phone.
Don't get me wrong but I do understand.
Really.
I too would get pissed off.
But I won't take it out on the only people who could help me, will I?
That's not smart..
I really admire my colleague who has been working there since February. Pacifying all these big ugly rich babies.
Customers hound you like dogs, calling you on the phone or coming down in person to ask for the status of their precious phones.
Not to mention new customers coming in with their broken phones, hoping that you could get them fixed on the day itself, when in actual fact, it could take weeks for the shipment of the junk phone's components to arrive.
Its MADNESS!!!
Get this, we don't even know when the shipment will arrive.
The God damn manufacturing company hasn't told us yet.
It could be months. Or even years, for all I care.
So basically, we are like telling the gullible ugly rich babies white lies when only God knows when we can get their phone fix.
Making these empty promises got to me, you know.
At the end of the day, not only was I physically drained, I was also emotionally drained.
I got angry easily. I was moody.
Who wouldn't be when you are on the receiving end of complaints and insults...
Every morning, I woke up with a really heavy heavy heart to go to work.
My friend quit after the second day.
I, after the fourth day.
And I have never been so relieved.
So free. Liberated.
I felt freer than I felt after two whole years in the Army.
Back then, you were basically fucked for your own mistakes.
It was justified.
But the verbal abuse I received from all the big ugly rich babies is too much.
I am somehow enlightened.
I am nicer to service staff around me now.
I will never take them for granted.
They are not slaves who will wait on you hand and foot.
Some will argue that they are paid to do so.
But that doesn't justify your insolence or rudeness.
No matter how rich you are, people will never respect you if you don't respect others.
Look at the service staff the next time you go to your neighbouring MacDonalds or Burger King, some restaurant or some hawker centre, some 'mama' shop or boutique and put yourself in their shoes.
You are working your butt off serving and tending to people.
It would be nicer if you receive some gratitude, wouldn't it?
So smile to them, our service staff.
Be nice.
Or else...
If any of you reading this are previously one of my dissatisfied customers, you can kiss my (resigned) ASS...
Labels: Singapore stories, ugly Singaporean
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